How to Cancel Fubo Subscription: Easy Step-by-Step Guide
Canceling a streaming service subscription can feel complicated, but Fubo makes the process straightforward once you know where to look. Whether you’re cutting back on expenses, switching to a different service, or simply finished with live TV streaming, we’ll walk you through every step to cancel your Fubo subscription without hassle or hidden charges.
This comprehensive guide covers all the methods available to cancel Fubo, what happens to your account and recordings, potential retention offers, and important details about billing cycles. By the end, you’ll understand exactly how to proceed and what to expect during the cancellation process.
Understanding Your Fubo Subscription
Before you cancel Fubo, it’s helpful to understand what type of subscription you have and your current billing status. Fubo offers several subscription tiers including Fubo Standard, Fubo Elite, and Fubo Premier, each with different channel lineups and pricing. Your account may also include add-ons like sports packages, premium channels, or cloud DVR storage upgrades.
Check your account dashboard to confirm your current plan level and next billing date. This information is crucial because cancellation timing affects your final charges. If you’re within your billing cycle, you may still have access until that cycle ends, depending on Fubo’s current policies. Some subscribers also have promotional pricing that’s about to expire, making cancellation timing even more important for your wallet.
Take a moment to note any important recordings you want to save. While you can export certain content before cancellation, Fubo’s cloud DVR recordings will become inaccessible once your subscription ends. This step-by-step guide will help you navigate the entire process smoothly, similar to how you’d approach other how-to guides and tutorials for managing digital services.
How to Cancel Fubo on Web Browser
The easiest way to cancel your Fubo subscription is through the web browser on your computer or tablet. This method gives you full access to your account settings and provides clear confirmation of your cancellation.
Step 1: Log Into Your Account
Open your web browser and navigate to Fubo.tv. Click the login button and enter your email address and password. If you’ve forgotten your credentials, use the “Forgot Password” option to reset them. Make sure you’re logging into the correct account if you have multiple profiles.
Step 2: Access Account Settings
Once logged in, look for your profile icon or account menu, typically located in the upper right corner of the screen. Click on it to reveal a dropdown menu with various options. Select “Account” or “Settings” to access your account management page.
Step 3: Navigate to Subscription Management
Within your account settings, find the section labeled “Subscription,” “Billing,” or “Plans.” This section displays your current subscription details, including your plan type, monthly cost, and next billing date. Take a screenshot of this page for your records before proceeding.
Step 4: Locate the Cancel Subscription Option
Scroll down to find the “Cancel Subscription” or “Manage Subscription” button. Click this button to initiate the cancellation process. Fubo may present you with a survey asking why you’re canceling—this is optional, but your feedback helps the company improve their service.
Step 5: Review Cancellation Details
A confirmation screen will appear showing your cancellation details, including the date your service will end and any remaining balance. Read this carefully to ensure everything is correct. This is similar to reviewing details before making other important decisions, like understanding how long it takes to build a house before starting a project.
Step 6: Confirm Cancellation
Click the “Confirm Cancellation” or “Yes, Cancel My Subscription” button to complete the process. You should receive an email confirmation within minutes. Keep this email for your records as proof of cancellation.
Canceling Fubo on Mobile Apps
If you prefer using the Fubo mobile app on your smartphone or tablet, you can also cancel your Fubo subscription directly through the app. The process is similar but with slightly different navigation.
For iPhone and iPad:
Open the Fubo app and tap on your profile icon at the bottom right of the screen. Select “Account” from the menu options. Scroll down to find “Subscription” or “Billing” and tap on it. Look for the “Manage Subscription” option and tap “Cancel Subscription.” Follow the prompts to confirm your cancellation. The app will display a confirmation message once the process is complete.
For Android Devices:
Launch the Fubo app and tap the menu icon (three horizontal lines) or your profile icon. Navigate to “Settings” and then “Account.” Find the “Subscription” section and tap “Manage Subscription.” Select “Cancel Subscription” and confirm your choice when prompted. You’ll receive both an in-app confirmation and an email confirmation.
Important Note About App Cancellations:
If you subscribed to Fubo through the Apple App Store or Google Play Store rather than directly through Fubo’s website, you may need to cancel through those platforms instead. Apple and Google handle billing for app-based subscriptions, so Fubo’s app might redirect you to manage your subscription through those services. Check your App Store or Play Store subscription settings if the Fubo app doesn’t show a cancellation option.
What Happens After Cancellation
Understanding what occurs after you cancel Fubo subscription helps you prepare and avoid surprises. Your access and content depend on when you cancel relative to your billing cycle.
Immediate Access Changes
Upon cancellation, you typically retain access to Fubo until the end of your current billing cycle. For example, if you cancel on the 15th of the month but your billing cycle ends on the 30th, you can continue watching until the 30th. On the final day, you’ll lose access to all Fubo content and features. Some users report immediate access loss, so check your confirmation email for your specific end date.
Cloud DVR and Recordings
Any recordings stored in your cloud DVR will be deleted once your subscription ends. Before canceling, download or screen-record any important content you want to keep. Fubo doesn’t provide a way to export recordings after cancellation, so this step is time-sensitive.
Account Data and Reactivation
Your account information, preferences, and viewing history will be retained for a limited period (typically 12 months). If you decide to resubscribe within this window, you can restore your account with your previous settings. However, your DVR recordings won’t be recovered.
Payment Methods and Billing
Your payment method will no longer be charged after the cancellation date. If you had any unused credits or promotional balances, these typically expire upon cancellation and aren’t refunded. Review your final billing statement to ensure no unexpected charges appear after your cancellation date.
Important Billing and Refund Information
Understanding Fubo’s billing policies is essential when you cancel your Fubo subscription. These policies determine whether you receive refunds and how your final charges are calculated.
Pro-Rata Refunds
Fubo typically doesn’t offer pro-rata refunds for cancellations mid-billing cycle. If you cancel on the 15th of a 30-day cycle, you won’t receive a refund for the remaining 15 days. Your subscription will simply end on your next billing date. This is standard practice for most streaming services, though it’s worth confirming with Fubo’s customer service if you believe your situation warrants an exception.
Final Charges and Taxes
Your final bill will include any charges incurred up to your cancellation date, plus applicable taxes and fees. If you had active add-ons or premium packages, these will be included in your final charge. Review your cancellation confirmation email to see the exact amount you’ll be charged.
Promotional Pricing and Early Termination
If you subscribed under a promotional rate or introductory offer, canceling before the promotional period ends won’t trigger early termination fees. However, if Fubo offered you a multi-month discount or prepaid plan, canceling early may result in the loss of that discount. Check your original subscription agreement to understand any specific terms.
Disputing Charges
If you notice unauthorized charges or believe Fubo charged you after your cancellation date, contact their customer service immediately. Fubo’s support team can investigate and process refunds for billing errors. Keep your cancellation confirmation email and bank statements as evidence.
Dealing with Retention Offers
When you attempt to cancel Fubo subscription, the company may present you with retention offers designed to keep you as a customer. Knowing how to handle these can help you make the best decision for your needs.
Types of Retention Offers
Fubo commonly offers discounted rates for a limited period, free add-ons or premium channels, or extended trial periods. These offers might include reduced pricing for three months, a free sports package, or complimentary cloud DVR storage upgrades. Retention offers vary based on your account history and subscription length.
Evaluating the Offer
Before accepting a retention offer, calculate the total cost over the promotional period and compare it to your original subscription cost. Determine whether the offer addresses your original reason for canceling. If cost was your concern and the offer significantly reduces your bill, it might be worth reconsidering. However, if you’re canceling because you don’t use the service, no discount will change that.
Hidden Terms and Conditions
Read the fine print of any retention offer carefully. Some offers automatically revert to full price after the promotional period without warning, leading to surprise charges. Confirm the exact end date of the promotion and set a reminder to cancel before charges increase, similar to how you’d track important deadlines for other how-to guides and project timelines.
Declining Offers and Proceeding with Cancellation
If you decide the retention offer isn’t right for you, simply decline it and confirm your cancellation. You don’t need to justify your decision or accept alternative offers. Click “No Thanks” or “Proceed with Cancellation” to continue. Fubo may present multiple offers during this process—you can decline each one until you reach the final cancellation confirmation.
Troubleshooting Cancellation Issues
Occasionally, users encounter problems when trying to cancel Fubo subscription. Here’s how to resolve common issues and ensure your cancellation goes through successfully.
The Cancel Button Isn’t Appearing
If you can’t find the cancellation option in your account settings, try these solutions: Clear your browser cache and cookies, then log back into Fubo. Try accessing your account from a different browser or device. If you subscribed through a third-party platform like Apple or Google, you must cancel through that platform instead. Contact Fubo’s customer service if the option still doesn’t appear.
Cancellation Confirmation Not Received
Check your email spam or promotions folder for the confirmation message. If it’s not there, log back into your Fubo account and verify your subscription status on the account page. If it shows as canceled, your request went through despite the missing email. Contact customer service with your account details to request a confirmation email be resent.
Charges Continue After Cancellation
If you’re charged after your confirmed cancellation date, contact Fubo’s billing department immediately. Provide your cancellation confirmation email and bank statements showing the unauthorized charge. The company should investigate and process a refund if the charge was made in error. Document all communication for your records.
Can’t Access Your Account to Cancel
If you’ve forgotten your password, use the “Forgot Password” option on the login page to reset it. Check the email associated with your Fubo account for the password reset link. If you don’t have access to that email address, contact Fubo’s customer service with proof of identity to regain account access. You can also call their support line at 1-833-3FUBO1 for immediate assistance.
Contacting Fubo Customer Service
If you’re unable to cancel through the website or app, Fubo offers multiple support channels. Visit their help center for live chat support, email support, or phone support. Have your account email, subscription details, and any relevant confirmation numbers ready when you contact them. Customer service representatives can manually process your cancellation if technical issues prevent self-service cancellation.
FAQ
Will I receive a refund if I cancel mid-billing cycle?
Typically, no. Fubo doesn’t offer pro-rata refunds for cancellations before your billing cycle ends. Your service will continue until the end of your current cycle, but you won’t receive money back for unused time.
Can I pause my Fubo subscription instead of canceling?
Fubo doesn’t officially offer a pause feature, but you can cancel and reactivate your account within 12 months without losing your account data. Some users contact customer service to request temporary holds, which may be granted on a case-by-case basis.
What if I subscribed through Apple or Google?
You must cancel through the platform where you subscribed. For iPhone users, go to Settings > [Your Name] > Subscriptions > Fubo > Cancel Subscription. For Android users, open Google Play Store > Account > Subscriptions > Fubo > Cancel Subscription.
How long does it take for my cancellation to take effect?
Cancellations typically take effect immediately, though you may retain access until the end of your current billing cycle. Check your confirmation email for your specific service end date.
Can I cancel through customer service instead of online?
Yes. Call Fubo’s customer service line or use their live chat feature to request cancellation. A representative can process your request and provide immediate confirmation. This method is helpful if you’re experiencing technical difficulties with online cancellation.
Will my account data be deleted after cancellation?
No. Fubo retains your account information for up to 12 months after cancellation. If you resubscribe within this period, you can restore your account with your previous preferences and viewing history intact.
What should I do with my saved recordings before canceling?
Screen-record or download any important content before your cancellation date. Cloud DVR recordings will be permanently deleted once your subscription ends, and there’s no way to recover them after cancellation.
Is there a penalty for canceling before a promotional period ends?
Generally, no. Fubo doesn’t charge early termination fees for canceling promotional subscriptions. However, if you received a prepaid discount, you may lose that discount upon cancellation. Review your subscription agreement for specific terms.